Owner-Operator Workflow Design
From Aisha Patel’s guide series The 20-Minute Edge: Workflow Tailoring for Small Business Success.
This is chapter 3 of the series. See the complete guide for the full picture, or work through the chapters in sequence.
As a small business owner, you wear more hats than a Broadway costume department. One moment you’re the visionary CEO planning next quarter’s strategy, the next you’re troubleshooting a customer complaint or reviewing inventory spreadsheets. This constant role-switching creates what workflow researchers call “cognitive switching costs”—the mental energy lost every time you pivot between different types of tasks. Studies from Stanford’s Center for Workplace Innovation show that owner-operators lose an average of 23 minutes of productive foc
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